1. Every time I try to delete something I get a message Over Quota. How can I fix this?

Under Webmail's default setting, when you delete a message, it doesn't disappear completely but goes into your Trash folder. Items in the Trash folder, however, still count towards your quota, just as the contents of all your other folders do. Consequently, when you go over quota, you cannot send items to the Trash folder, even if it is empty. To recover part of your quota by permanently deleting some messages, do the following:

• Log in to Your Catholic Online Webmail account.
• Look at your Folders list (to the left or right of the main window).
• If you see the word "(purge)" next to the Trash folder listing, it means that previously deleted messages are in your Trash folder. To permanently delete these, click on "(purge)." This will recover some of your quota, and you can see how it is distributed among your folders by doing this:
• If you don't see "(purge)" next to the Trash folder listing, or if purging the Trash did not free up enough space, you'll need to permanently delete some messages from other folders. To do this, you'll need to change your Trash folder preferences as follows:
• Select "Options" at the top of the screen.
• Choose "Folder Preferences."
• In the Special Folder Options section, you will see a Trash Folder option.
• From the drop-down menu next to "Trash Folder," select "[Do not use Trash]."
• Save your changes by scrolling to the bottom of the window and clicking on the Submit button in the lower right corner.
• Return to your Inbox by clicking on its link in your Folders list.
• Delete enough messages from one or more of your folders to recover part of your quota. These will now be permanently deleted instead of transferred to the Trash folder.
• Your recovered quota will be available immediately. You can check the "current usage" bar at the top of the frame that contains your Folders list to see how much of your quota you've used, but it may take a while for the changes to show up there. In addition, you may need to reload the page to see the updated usage.
• CAUTION: Under the option you've chosen, Squirrelmail will now permanently delete any messages as soon as you delete them from a folder. If you prefer to have them stored for later review and permanent deletion, go back into the Special Folder Options as described in steps (a) through (e) above and select "INBOX.Trash" (or another folder that you'd like to use for deleted messages).

2. Should I ever use the telephone to get support for Catholic Online Webmail?

Due to limited resources here at Catholic Online, we do not currently provide *any* telephone support of any kind for our webmail users. You may receive support by emailing support@catholic.org, or by filling out this contact form. EVERY MESSAGE MUST INCLUDE YOUR USERNAME, PASSWORD, AND A COMPLETE DESCRIPTION OF THE PROBLEM.

3. How do I configure Microsoft Outlook or another email program to access my Catholic Online Webmail?

Catholic Online is one of the few organizations which includes free POP3 access to our web-based mail system. In order to take advantage of this added benefit from Catholic Online, the following configuration settings are necessary:

• Incoming mail server: pop3.webmail.catholic.org
• Outgoing mail server: This should be set to whatever your ISP uses. Catholic Online currently does not provide SMTP services, also called 'outgoing mail services' by some email programs.
• Username: your username on webmail
• Password: your password on webmail
• This should be everything you need to configure your POP3 client of choice for access to Catholic Online Webmail.

4. When is the Trash folder purged?

The Trash folder is purged everyday. Anything that has been in the Trash for 7 days will be purged.

5. If you are getting an error in login message, even though you are already logged in, make sure that your browser has cookies enabled and that you are not using a proxy.

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)

• Go to the "Tools" menu.
• Select "Options".
• Select the "Privacy" icon in the left panel.
• Check the box corresponding to "Allow sites to set cookies".
• Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0

• Select "Preferences" from the Edit menu.
• Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
• Under "Privacy & Security", select "Cookies."
• Select "Enable all cookies".
• Click "OK".

Microsoft Internet Explorer 6.0+

• Select "Internet Options" from the Tools menu.
• Click on the "Privacy" tab.
• Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
• Click "OK".

Microsoft Internet Explorer 5.x

• Select "Internet Options" from the Tools menu.
• Click on the "Security" tab.
• Click the "Custom Level" button.
• Scroll down to the "Cookies" section.
• To enable:
• Set "Allow cookies that are stored on your computer" to "Enable".
• Set "Allow per-session cookies" to "Enable".
• Click "OK"

Microsoft Internet Explorer 4.x

• Select "Internet Options" from the View menu.
• Click on the "Advanced" tab.
• Scroll down to find "Cookies" within the "Security" section.
• To enable:
• Select "Always accept cookies".
• Click "OK".

Netscape Communicator 4.x

• Select "Preferences" from the Edit menu.
• Find the "Cookies" section in the "Advanced" category.
• To enable:
• Select "Accept all cookies" (or "Enable all cookies").
• Click "OK".

6. What does "Remeber Name & Password" mean?

When you sign in with your name, your browser can "remember" this information. Check the box and you won't have to enter this information each time you come back. If you don't log in for 0 seconds.this information will be "forgotten".

Should I be concerned about security?
If you are concerned that other people might access your email account, do not check the "Remember my Name & Password" box. Be sure to click "Sign Out" when you leave your computer, which ensures that you will be asked for your login information the next time anyone accesses this webmail from your computer.

If you use a shared computer (in a library, Internet cafe, university, airport or other common area) DO NOT check the "Remember my Name & Password" checkbox.

What if I change my mind?
You can always sign out at any time by clicking the "Sign Out" link at the top of each page. This will erase the stored login information. Once you've signed out, you can sign in again and choose whether or not your browser should "remember" your login information.

How does this work?
We do this with something called persistent cookies. Cookies are pieces of information generated by a Web server and stored in the user's computer by the browser. By enabling "Remember my Name", you are instructing the server to store your information in an encrypted fashion on your computer. Each time you login to this mail server, your name and password are requested from your browser by the server. Clicking the "Sign Out" link will erase these cookies.